Privacy Policy
This Privacy Policy explains how Leads Metro collects, uses and handles information when you visit leadsmetro.com, submit an enquiry, use LM AI Assistant, use optional Google Sign-In, or contact us through phone, WhatsApp, email or our connected business channels.
1. Information we may collect
Depending on how you interact with us, we may receive information such as your name, mobile or WhatsApp number, email address, company or industry, business requirement, enquiry message, selected service, and other information you choose to provide.
For website measurement and enquiry attribution, we may also process basic technical and visit information such as the page visited, referrer, campaign parameters, browser or user-agent information, language and screen size. The current website build is not designed to intentionally store visitor IP addresses in its local analytics file.
2. How we use information
We may use information to respond to enquiries, provide requested consultations or demos, understand business requirements, qualify and route leads, improve our website and services, measure marketing performance, prevent misuse, maintain business records, and communicate about the enquiry or services you requested.
3. LM AI Assistant
Information entered into LM AI Assistant may be used to answer your questions, save your requirement and help our team follow up. Do not enter passwords, payment-card details, government identification numbers, confidential credentials or other highly sensitive information into the assistant.
4. Google Sign-In
Google Sign-In is optional. If you choose to use it, account information made available through Google's consent and sign-in flow may be used to pre-fill or record your enquiry contact details. Google services are also governed by Google's own terms and privacy practices.
5. WhatsApp, email and external platforms
If you contact us through WhatsApp, email, Facebook, Instagram, YouTube, X or LinkedIn, that platform may process your information under its own privacy policy. Leads Metro does not control the privacy practices of independent third-party platforms.
6. Cookies, local storage and similar browser features
The website may use browser storage or similar technologies for functional preferences such as sound settings, Google sign-in prompt state, interface state and basic website functionality. Additional analytics, advertising or third-party technologies may be introduced as the website evolves; where required, related notices or consent controls may also be updated.
7. Sharing and service providers
We may use technology providers, hosting providers, communications platforms, CRM or automation tools, analytics services and other vendors to operate our website and business processes. Information may be shared with such providers only as reasonably necessary for the relevant service, support, security or business workflow. We do not publish enquiry contact information as a public directory.
8. Data retention
We retain enquiry and operational information for as long as reasonably necessary for follow-up, customer service, business records, dispute prevention, security, legal obligations and legitimate operational needs. Retention periods may vary depending on the nature of the interaction and the systems involved.
9. Security
We use reasonable administrative and technical measures intended to protect information under our control. No internet transmission, hosting platform or storage system can be guaranteed to be completely secure.
10. Your choices and requests
You may contact us to request correction or deletion of personal information that we control, to update your contact details, or to ask us to stop non-essential follow-up communications. We may need to verify the request and may retain information where reasonably required for security, records or applicable legal obligations.
11. Children
Leads Metro's website and business services are intended for business and professional users and are not designed to knowingly collect personal information from children.
12. Policy updates
We may update this Privacy Policy when our website, technology, services or legal requirements change. The latest version will be posted on this page with an updated effective date.